1. Our Business Model

ResLinQ operates on a landlord-paid model where property owners and managers pay to list their accommodations on our platform.

1.1 For Students

Students use our platform completely free of charge:

• Free account creation and profile management
• Free access to all accommodation listings
• Free communication with landlords
• No hidden fees or charges

1.2 For Landlords

Landlords pay subscription fees for listing their properties:

• Various listing packages available
• Payment required before listing activation
• Clear pricing with no hidden costs
• Transparent billing cycles

2. Refund Policy for Landlords

2.1 Subscription Refunds

Landlord subscription fees are generally non-refundable, except in the following circumstances:

• Refundable Technical errors causing duplicate payments
• Refundable Accidental overpayments
• Case by Case Platform service unavailability for extended periods
• Non-refundable Change of mind after purchase
• Non-refundable Underutilization of listing features
• Non-refundable Property already rented through other channels

2.2 Refund Request Process

Landlords requesting refunds must:

• Submit a written request to reslinqco@gmail.com
• Include payment details and transaction reference
• Clearly state the reason for the refund request
• Provide supporting documentation if applicable

Refund requests are processed within 14 business days of receipt.

2.3 Pro-rated Refunds

In exceptional circumstances, pro-rated refunds may be considered for:

• Platform service discontinuation
• Substantial changes to service terms
• Verified technical issues preventing platform use

3. Student Protection

3.1 No Financial Risk

Students face no financial risk when using ResLinQ:

• No payments required to use the platform
• Direct rental agreements with landlords (outside ResLinQ)
• Clear separation between platform services and rental transactions

3.2 Rental Deposits and Payments

Important information regarding rental transactions:

• ResLinQ does not process rental payments or deposits
• All financial transactions occur directly between students and landlords
• Students should follow standard rental agreement practices
• We recommend using secure payment methods and written agreements

4. Dispute Resolution

4.1 Platform-related Issues

For issues related to platform functionality:

• Contact our support team at reslinqco@gmail.com
• Provide detailed description of the issue
• Include screenshots or error messages if applicable
• We aim to resolve technical issues within 48 hours

4.2 Rental Disputes

For disputes related to rental agreements:

• ResLinQ is not involved in rental disputes
• Parties should refer to their rental agreement terms
• Consult with relevant consumer protection authorities if needed
• Consider mediation or legal advice for unresolved issues

5. Policy Updates

We may update this Refund Policy periodically to reflect changes in our business practices or legal requirements. Significant changes will be communicated to registered users via email or platform notifications.

Continued use of ResLinQ after policy updates constitutes acceptance of the revised terms.

6. Consumer Rights

This Refund Policy operates in accordance with South African consumer protection laws, including the Consumer Protection Act. Users maintain all statutory rights unaffected by this policy.