1. Introduction and Scope

ResLinQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy applies to all users of our platform, including students seeking accommodation and landlords offering accommodation.

By using ResLinQ, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Account Information: Name, email, phone number, profile photo
• Student Information: Educational institution, student number, study details
• Landlord Information: Property ownership details, contact information
• Identity Verification: Government-issued ID (for verification purposes)

2.2 Property and Accommodation Information

• Property details, photos, and descriptions
• Rental terms and pricing information
• Location data and amenities

2.3 Usage and Technical Information

• IP addresses, browser type, device information
• Platform usage patterns and preferences
• Cookies and similar tracking technologies

2.4 Communication Data

• Messages between students and landlords
• Customer support communications
• Feedback and survey responses

3. How We Use Your Information

3.1 Platform Operations

• Facilitate connections between students and landlords
• Manage user accounts and profiles
• Process and manage accommodation listings
• Enable communication between users

3.2 Service Improvement

• Analyze platform usage to improve our services
• Develop new features and functionality
• Personalize user experience

3.3 Legal and Security Purposes

• Comply with legal obligations under POPIA
• Prevent fraud and ensure platform security
• Enforce our Terms and Conditions
• Protect the rights and safety of our users

3.4 Communication

• Send important service notifications
• Provide customer support
• Send promotional communications (with consent)

4. Information Sharing and Disclosure

4.1 With Other Users

We share limited information to facilitate accommodation arrangements:

• Students see: Landlord name, property details, contact information
• Landlords see: Student name, educational institution, contact information

4.2 Service Providers

We may share information with trusted service providers who assist in:

• Platform hosting and maintenance
• Payment processing (if applicable)
• Customer support services
• Analytics and performance monitoring

4.3 Legal Requirements

We may disclose information when required by law:

• To comply with legal processes
• To protect our rights and property
• To prevent fraud or security issues
• To protect the safety of our users

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication

5.2 Data Retention

We retain personal information only as long as necessary for:

• Providing our services
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Typical retention periods:

• Active accounts: Until account deletion
• Inactive accounts: 3 years
• Financial records: 5 years (as required by law)

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements

7.2 Cookie Management

You can control cookie settings through your browser. However, disabling essential cookies may affect platform functionality.

8. Third-Party Links and Services

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to third-party practices. We encourage you to review their privacy policies.

9. International Data Transfers

We primarily store and process data within South Africa. If we transfer data internationally, we ensure adequate protection as required by POPIA.

10. Children's Privacy

ResLinQ is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Policy Updates

We may update this Privacy Policy periodically. We will notify users of material changes through platform notifications or email. Continued use of ResLinQ after changes constitutes acceptance of the updated policy.

12. Consent and Acceptance

By using ResLinQ, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.