Yes, cancellations made at least 24 hours before viewing an accommodation are accepted.
Refunds are processed within 5-7 business days after cancellation.
In case of emergencies, please contact our support team immediately. We'll review your situation on a case-by-case basis and work with you to find the best solution.
Landlords accept cash payments, EFTs, and bank transfers for cash-paying students. Please confirm with the landlord directly.
Landlords accept all bursaries from NSFAS for undergraduates AND NRF for postgraduates etc.
Yes, all payments are encrypted using SSL and processed securely.
Rent is typically due on the 1st of each month, but specific due dates may vary by property. Check your lease agreement for exact details.
The minimum lease duration is typically 10 months to a maximum of 12 months but this can vary by landlord.
Yes, you can negotiate lease terms directly with the landlord before signing.
Early lease termination may incur fees as specified in your contract. We recommend discussing your situation with the landlord as soon as possible to explore options.
You can contact the landlord directly via email or phone. Their contact information is provided in your booking confirmation and property details.
Most landlords respond within 24-48 hours. If you haven't received a response within this timeframe, please contact our support team for assistance.
We offer single rooms, shared rooms, and studio apartments. Each listing provides specific details about room types and configurations.
Most accommodations come fully furnished with a bed, desk, chair, and storage. Check individual property listings for specific furniture details.
No, all fees are clearly outlined in the listing details. We encourage transparency between students and landlords.
Most landlords require a security deposit, typically equivalent to one month's rent. This is refundable at the end of your lease, provided there's no damage to the property.
House rules vary by property; please refer to the listing for specific policies. Common rules include quiet hours, guest policies, and maintenance responsibilities.
Pet policies vary by property. Some landlords allow pets with an additional deposit, while others have a strict no-pet policy. Check individual listings for details.
Yes, utilities are typically included in the rent. This usually covers water and electricity. Internet may or may not be included depending on the property.
Most properties offer laundry facilities, either in-unit or shared. Check the property amenities section in each listing for specific details.
Properties are equipped with 24/7 security, CCTV, and secure access controls. Many also have security personnel and emergency response protocols.
In case of emergency, contact local emergency services first, then notify your landlord and our support team. Emergency contact numbers are provided in your welcome package.
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